Privacy Policy

Clear And Ship ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our digital products.

We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. If you are located in the European Economic Area, additional rights under GDPR may apply.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We collect information you provide directly to us when you make a purchase or contact us. This includes:

• Identity information: your first name, last name
• Contact information: your email address
• Payment information: billing details processed securely by Shopify Payments — we never see or store your full card number
• Transaction information: products purchased, purchase date, order value, and download activity
• Communications: any messages you send us by email or through our contact form

We also collect certain technical information automatically when you visit our website:

• IP address and approximate geographic location
• Browser type and version
• Pages visited, time on site, and referring URLs
• Device type and operating system

We do not collect sensitive personal information such as health data, government ID numbers, or financial account details beyond what is required to process payment.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your order, including delivering your digital download by email
• To send you order confirmation and download link emails
• To respond to your questions or customer service requests
• To send you updates to products you have purchased (such as revised course editions)
• To detect and prevent fraud and unauthorized transactions
• To comply with our legal obligations under applicable Canadian law
• To improve our website and product offerings based on aggregate, anonymized usage data

We will only send you marketing communications if you have explicitly opted in. You may unsubscribe from marketing emails at any time using the link at the bottom of any email, or by contacting us directly.

Legal Basis for Processing

Under PIPEDA, we collect and use personal information only with your knowledge and consent, or where permitted by law. The legal bases for our processing are:

• Contract performance: we process your name and email to fulfill the digital product purchase you requested
• Legitimate interests: we process technical data to maintain site security and prevent fraud
• Consent: we process your email for marketing only where you have opted in
• Legal obligation: we retain certain transaction records as required by Canadian tax law

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share your data only with the following service providers, strictly to operate our business:

• Shopify Inc. — our e-commerce platform, which processes orders and stores customer records. Shopify is headquartered in Ottawa, Canada. Shopify Privacy Policy
• Shopify Payments — Shopify's native payment solution, which handles all card transactions. Shopify Payments is PCI-DSS compliant. Your full payment details are processed and stored by Shopify Payments, not us. Shopify Privacy Policy
• Shopify Digital Downloads — the delivery mechanism that emails your purchase link after payment is confirmed

We may also disclose your information if required by law, court order, or government authority, or where we believe disclosure is necessary to protect our legal rights or the safety of others.

Cross-Border Data Transfers

Our service providers, including Shopify and Shopify Payments, may store and process your data in the United States and other jurisdictions outside Canada. When your information is transferred outside Canada, it may be subject to the laws of that jurisdiction, including laws that permit government access to personal information.

We take reasonable steps to ensure that any cross-border transfer of personal information is subject to appropriate protections and that our service providers maintain security standards consistent with PIPEDA.

Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy, or as required by law:

• Transaction records (name, email, order details): retained for 7 years in accordance with Canada Revenue Agency requirements
• Download activity logs: retained for 12 months, used to verify delivery in the event of a payment dispute
• Email communications: retained for 2 years or until you request deletion
• Marketing email lists: retained until you unsubscribe or request deletion

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use them for:

• Essential cookies: required for the shopping cart and checkout process to function — these cannot be disabled
• Analytics cookies: Shopify's built-in analytics to understand aggregate traffic patterns — these do not identify you personally
• Preference cookies: remembering your language and currency settings

We do not use third-party advertising cookies or tracking pixels. You can control cookie settings through your browser preferences. Note that disabling essential cookies may prevent checkout from working properly.

Your Rights

Under PIPEDA, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to our legal retention obligations
• Withdrawal of consent: withdraw consent to processing where consent is the legal basis, including unsubscribing from marketing at any time
• Complaint: lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the details below. We will respond within 30 days. We may ask you to verify your identity before processing your request.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all pages of our website
• Payment processing handled entirely by PCI-DSS compliant Shopify Payments — we never handle raw card data
• Access to customer records limited to authorized personnel only
• Regular review of our data collection and retention practices

No method of transmission over the internet or electronic storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security.

Children's Privacy

Our products are intended for business operators and professionals aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it immediately. If you believe we may have collected information from a child, please contact us.

Third-Party Links

Our website may contain links to third-party websites, including tools, resources, and government portals referenced in our course content. This Privacy Policy applies only to Clear And Ship. We are not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any external site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

For significant changes, we may also notify you by email if you have an active account or have made a recent purchase.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: